Q: What payment methods do you accept? A: Payment can be made online from your PayPal balance or via Credit or Debit Card through PayPal or Skrill. You can still make card payments through these providers even if you do not have an account with them.
We do not store credit card details or any other payment information, nor do we share customer details with any third parties.
Q: How are your items made? A: All of our items are printed to order in our London based workshops using professional machinery and techniques. Our garments are either printed using a Direct To Garment machine or heat pressed with precision cut fabric vinyl. Please see the individual item listing for more information.
Q: When will you dispatch my item? A: All of our items are individually made to order. Because of this it can take up to 2 working days for our badge, fridge magnet & vinyl sticker items to be dispatched. Printed bags, apparel, kitchen and sports goods may take up to 4 working days to be dispatched. If you need your item as a matter of urgency then please let us know and we shall do all we can to accommodate this.
Q: What are your shipping costs? A: Please see the chart below:
Shipping is free on all UK orders over £50.
Q: How are your items shipped? Q: How long will my item take to arrive? A: All of our items are sent via Royal Mail. Small domestic orders are sent First Class, larger orders and all garments are sent via their 48 Hour Signed For service. Once shipped they should arrive within two working days.
Overseas orders are sent via standard Airmail. The Royal Mail's delivery schedule states delivery to Western Europe within 3 working days, Eastern Europe within 5 working days and the rest of the world within 7 working days.
For full information on the Royal Mail's services please see their website, www.royalmail.com
We obtain a 'Certificate of Posting' for each item we send out as proof of postage, copies of these can be provided upon request.
Larger orders being sent outside the EU may attract a Customs Fee or Import Duty. It is the customers responsibility to pay this fee. Full information on Customs policies can be found on your national Governments website or via Google.
Q: Can my item be returned? A: We offer a full money back guarantee on all of our products. If you are unhappy with your item for whatever reason then please return it to us within 7 days of receipt and your money shall be refunded. When returning items we recommend that a registered service such as Recorded Delivery is used, we can not be held responsible for items lost in transit while being returned to us. Refunds are not issued for your return postage. Items must be returned to us in a brand new, unworn condition and with all the original tags and packaging. Refunds will only be issued on customised/personalised items if they are deemed 'faulty'.
Q: Why are your overseas Hoody shipping costs so high? A: The shipping fees we charge for all our items reflect the true cost of sending our items. As our Hoody's are thick and rugged garments they are expensive to ship internationally. To see the Royal Mail's full tariff please see their website, www.royalmail.com.
Q: How should I wash my garments? A: All of our printed apparel & tote bags should be washed inside at at 40° or lower. Do not iron directly onto the print.
Q: My item has not arrived, what should I do? A: Please contact us. We can be reached either via our Contact Form or on firstname.lastname@example.org. Of the many thousands of items of mail we dispatch each month the vast majority will reach their destination swiftly and without issue. On the very rare occasion that things go wrong we can contact the Royal Mail on your behalf and quickly resolve any problems.
Q: Can your products be customised? A: All of our products are completely customisable - we are often asked to add people's names or extra text to our items. This can be done very simply for a small additional cost. Also if you would like us to add something to our 'I ♥' range please get in touch and we would be more then happy to do this. Please note that customised items are non-returnable unless they are deemed 'faulty'.
Q: I have a design in mind, could it be created for me? A: We can offer a fully bespoke design service to help your ideas come to life, please contact us to get the ball rolling. Pricing can vary depending upon your requirements.
Q: Do you offer wholesale discounts? A: Yes we do. If you are looking to place a larger order please get in touch for a quotation. We also supply our products to a large number of shops and organisations around the world at trade rates. If you are interested in becoming a trade customer please get in touch.